FSA requirements for call recording -the facts
There has been much advertising recently about new FSA call recording regulations in the financial sector. Unfortunately some suppliers have described their call recorders as 'FSA compliant'. The Financial Services Authority (FSA) does not in fact endorse any call recording system as being 'compliant'. Compliance is about sticking to FSA rules and guidelines and not about systems or products.
There has been much advertising recently about new FSA call recording regulations in the financial sector. Unfortunately some suppliers have described their call recorders as 'FSA compliant'. The Financial Services Authority (FSA) does not in fact endorse any call recording system as being 'compliant'. Compliance is about sticking to FSA rules and guidelines and not about systems or products.
